In the given passage, there are blanks marked A to J. Against each, five words are suggested, one of which fits the blank appropriately. Find the appropriate word in each case.  ___(A)___ of the State-run 104 Arogyavani, a free healthcare information and medical counselling helpline, have been

In the given passage, there are blanks marked A to J. Against each, five words are suggested, one of which fits the blank appropriately. Find the appropriate word in each case. 

___(A)___ of the State-run 104 Arogyavani, a free healthcare information and medical counselling helpline, have been disrupted as the Health Department has taken up work to ___(B)___ it.

Although sources said that the helpline has been “___(C)___” since the first week of October, officials managing the helpline said that the services were “partially” hit.

“While the helpline gets 19,209 calls a day on an average, the call volume has ___(D)___ to 16,967 calls a day in the last one month owing to ___(E)___,” said an official, adding that the problem will be sorted out in a week.

Callers to the ___(F)___ said that they were ___(G)___ as they only heard a recorded message and advice on what to do if they have a fever.

“The phone gets ___(H)___ after that or even if it gets connected to a counsellor, the line goes off even ___(I)___ we can complete our query,” said Ahmed Hussain, a caller from Mysuru.

A person, with HIV/AIDS, said that he tried calling the helpline for ___(J)___ about a particular drug.

“But I was unable to connect. It is meant to be a healthcare information helpline. We can understand if the problem is for a day or two. The service has been out of reach for the last 15 days,” he said.

Which of the following words most appropriately fits the blank labelled (B)?
1). Dysfunctional
2). Reduced
3). Helpline
4). Before

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