The difference between desired service and the level of service considered adequate is known as
A). Service quality
B). Tolerance zone
C). GAP
D). SERQUAL
Tolerance zone
The difference between desired service and the level of service considered adequate is known as Tolerance zone. The Tolerance GAP is the difference between desired service and the level of service considered adequate. The larger that gap, the more likely the customer will be dissatisfied.
1. The term marketing refers to:
2. An error is also known as.........
4. Marketing strategies are often designed to influence ___________ and lead to profitable exchanges.
5. Optium results in marketing is possible through............
6. In a Selling Process in today?s world
8. Mutual Fund business from existing customers can bevassed by.......