Which of the following statements pertaining to the SERVQUAL scale is correct?

Which of the following statements pertaining to the SERVQUAL scale is correct?

A).  SERVQUAL compares perceptions to what customers would normally expect

B).  SERVQUAL is a 22-item scale

C).  SERVQUAL consists of four service quality dimensions

D).  SERVQUAL compares perceptions to what a customer should expect from a firm the delivers high-quality services

---

Join Telegram Group

Answer This Question
Name:
Email:
Answer :
Sum of (3+5)
Submit:

Other Questions

1. Marketing is defined by the American Marketing Association as the activity, set of institutions, and processes for ______, ________, ________, and __________ offerings that have value for customers, clients, partners, and society at large.

2. A set of instruction telling the computer what to do is called

3. A fall in the market share implies

4. In a services context, distribution embraces all of the following elements EXCEPT ___________.

5. ________ marketing has the aim of building mutually satisfying long-term relations with key parties such as customers, suppliers, distributors, and other marketing partners in order to earn and retain their business.

6. Which is the smallest of the following computers ?

7. Service failures involving problematic customer include _________.

8. Which of the following statements is true ?

9. Which of the following is an operation that cannot be carried out on objects in graphic program ?

10. The buyer decision process consists of five stages. Which of the following is NOT one of these stages?