SSTS refers to __________.

SSTS refers to __________.

A).  Service Standards Testing

B).  Self- Service Technologies

C).  Standard Service Technologies

D).  Self Service Treatments

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Other Questions

1. Which one of the following is a key to build lasting relationships with consumers?

2. The consumer’s estimate of the product’s overall capacity to satisfy his or her needs is called:

3. Which of the following sentence is true

4. Which of the following statements is true ?

5. The focus of marketing today is _______.

6. The intangible nature of many services can create unique challenges for marketers.

7. Institutional markets consist of people who buy products and services for personal use.

8. The factors such as the buyer’s age, life-cycle stage, occupation, economic situation, lifestyle, personality and self-concept that influences buyer’s decisions refers to which one of the following characteristic?

9. _______ markets include a wide variety of profit and non-profit organizations, such as hospitals, government agencies, and schools, which provide goods and services for the benefit of society.

10. __________ is the physical surroundings or the physical facility where the service is produced, delivered and consumed.