Top firms audit service performance by collecting _________ measurements to probe customer satisfiers and dissatisfies.
A). Customer satisfier
B). Customer complaint
C). Voice of the customer
D). Psychological
Voice of the customer
Top firms audit service performance by collecting voice of the customer measurements to probe customer satisfiers and dissatisfies. Voice of Customer (VoC) is a term widely used in market research, that describes your customer’s feedback about their experience with your products and services.
3. Modern methods of Marketing include
4. Which of the following is the most recent stage of marketing evolution?
5. crlt,shift and alt are called........ keys.
8. ........... is processed by the computer into information.
9. Marketers often use the term ________ to cover various groupings of customers.