The difference between which two expectation standards is the zone of tolerance?
A). Desired service, adequate service
B). Professional service, adequate service
C). Desired Service, optimal service
D). Desired service, advance service
Desired service, adequate service
The difference between Desired service and adequate service are two expectation standards is the zone of tolerance. The customer satisfaction will result as long as customer perception of service performance, fall in this zone of tolerance.
1. According to the text, a product is
2. What type of device is a computer mouse ?
3. Instead of remembering e-mail address which of the following should you use ?
5. At least how many parties should be included in “Exchange”?
8. The term marketing refers to:
9. Which one of the following is a key to build lasting relationships with consumers?