Instead of remembering e-mail address which of the following should you use ?
1). browser
2). search engine
3). birthday list
4). phone book
1. If performance meets consumer expectations, the consumer is ________.
2. In a Selling Process in today?s world
3. Selling is
4. Editing a document consists of reading through the document you've created then.........
5. _________ are complaints that are expressed without the expectation that the problem will be solved.
6. For effective marketing the sales men should have which of these qualities ?
7. According to Parasuraman, Zeithaml & Berry, the most important determinant of service quality is:
10. Added features to an offering are called _________ service features.