Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the basis of:

Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the basis of:

A).  Price of the service

B).  Processes used in carrying out the service

C).  Intangible outcomes e.g. the performance of an investment portfolio

D).  Tangible outcomes

---

Join Telegram Group

Answer This Question
Name:
Email:
Answer :
Sum of (5+1)
Submit:

Other Questions

1. File..... shrinks the size of a file so it requires less storage space.

2. Which one of the following is a key to build lasting relationships with consumers?

3. If the aim of the promotion to introduce a new consumer product is to achieve high awareness levels, the firm will most likely make heavy use of _______ in the promotional mix.

4. Which of the following terms is suitable for the set of instructions through which a computer can perform more than one disk ?

5. A fundamental part of the distribution function is to get the product:

6. Which of the following sentence is true

7. The traditional view of marketing is that the firm makes something and then ________ it.

8. A ________ when it is aroused to a sufficient level of intensity.

9. How many type of price discriminations are there?

10. In adddition to the basic typing keys, deskpot and notebook computer keyboards include a(n)......... keypad to efficiently move the screenbasedinsertion point.