More number of conversions indicates1). More sales2). More purchases3). More staff4). More products
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1. Which of the following firms emphasizes on product’s benefits to the customers rather product attributes?
2. A channel of distribution is any series of firms (or individuals) who participate in the flow of products to final user or customer.
3. What is the sequence of steps for the service recovery process?
4. _____________ occurs when a company intentionally uses services as the stage, and goods as the props, to engage individual customers in a way that creates a memorable event.
5. In the absence of a physical product, service providers need to consider the use of __________ that enable customers to make a judgment on the service quality.
6. The mental act, condition or habit of placing trust or confidence in another shows which of the following options?
7. Innovation means
8. Mutual Fund business from existing customers can bevassed by.......
9. Consumer complaints tend to be:
10. Product choice is greatly affected by economic circumstances. All of the following would be among those circumstances EXCEPT ________.
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