The sales process begins with........
1). Customer identification
2). Lead generation
3). Sales presentation
4). Sales closure
1. 'Value added services' implies.........
2. Full form of 'UPS' in marketing language is.....
3. Devices which store information and are used by the computer for its working are called
4. A consumer contest is an example of _________.
5. Consumer buying behavior refers to the buying behavior of businesses.
6. Institutional markets consist of people who buy products and services for personal use.
8. The sales process begins with........
9. Which of the following is not one the five dimensions that is measured by the SERVQUAL SCALE?
10. The packaging concept states what the package should be or do for the product.