__________ are the only service distributors which o not require direct human interactions.
A). Electronic channels
B). SSTS
C). Direct service channels
D). Speculative channels
Electronic channels
Electronic channels are the only service distributors which o not require direct human interactions. Electronic channels overcome some of the problems associated with service inseparability and allow a form of standardisation not previously possible in most services.
1. Which is the smallest of the following computers ?
3. According to Parasuraman, Zeithaml & Berry, the most important determinant of service quality is:
7. One megabyte equals approximately
8. The blinking symbol on the computer screen is called the
10. A fundamental part of the distribution function is to get the product: